Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Response Guarantee

  • Our team of technicians will try their best to answer to your assistance enquiries in less than 1 hour. If, however, the situation you have stumbled upon demands the assistance of our Admin =Dept,= we will address the ticket to the person in charge and will submit a comment to notify you.

  • Top quality support service

  • Professional Customer Assist Service

  • Our tech assist Department is going to be working for you round–the–clock to to handle all support demand tickets that you submit. We offer technical support for all software programs that are installed in advance on your hosting server. These include our in–house built Website Control Panel, the selected Operating System and the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • A complete and frequently updated knowledge base is built into our custom–built Website Control Panel. It includes quick tips on how to execute all the common site management jobs. The Help zone gives you exhaustive how to articles and step by step video guides. You can reach the Help zone by hitting the Help or Video buttons in the right corner of each Control Panel section.