Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Website Control Panel you will find a comprehensive Help Center section offering a myriad of instructional articles and frequently asked questions. They are answered by our support team of skillful techs. Just fill in your question and our clever software will offer you the best answer.

  • Top quality support service

  • Educational Videos

  • For users who’d like to learn how to handle a commonly experienced problem by watching an instructional video, we’ve added a compilation of video tutorials to our Website Control Panel. All the educational video clips are very short and easy to understand. They offer you step–by–step presentations of various website administration procedures.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24–7 support service and a 60–minute ticket response time guarantee. Our trained customer service technicians will be online for you 24/7/365 to attend to your questions and to settle any issue that you could possibly stumble upon. Simply send a customer support ticket from the Help Center and we will respond instantly.