Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • We offer a 60 min response warranty for every ticket or email that you submit to our client service team. We’ll quickly respond to all the standard enquiries and forward right away the matter to our system administrators in case any additional assistance is required. If you order the Administration Services package, we’ll perform any of the included server administration services at a time that has been agreed upon beforehand.

  • Top quality support service

  • A Topflight Customer Support Service

  • If you require assistance while using our Website Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server on your behalf, don’t hesitate to touch base with the tech support team at any time through the ticketing system. Also, in case you need help administering your server, you can order our Administration Services package, which includes Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting services, data backup hard disk drive storage space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each Linux dedicated hosting server comes with our free–of–charge Website Control Panel, which boasts a detailed knowledge base plus a group of instructional video tutorials. Whenever you require help with the Website Control Panel, just press the Help or Videos buttons located in the upper right corner.