In the event that you have ever had a cloud hosting account in the past or you've dealt with any other kind of online service, you are probably aware from personal experience that for some things it's better to consult with a live person on the phone than to exchange support tickets or emails. In order to know more about a particular service before you decide to purchase it or if something small should be made, for example, it is really easier and faster to get it done real-time. If you are able to speak with representatives over the phone, it's also very likely that you are working with an actual website hosting supplier, not just a reseller. The type of support that you will get by phone differs between different companies - from common issues to experienced technical support. Typically most of the suppliers supply pre-sales assistance and 1st level telephone support, while more complex technical matters are managed via email and tickets.

Phone Support in Cloud Hosting

If you decide to acquire one of our Linux cloud hosting, you will be able to talk with our customer support crew over the telephone for 14 hours every day. We can help you select the best plan for your sites because we are aware that it is better to discuss this kind of issues with a live person. In case you already own an account, we're able to assist you with your sales/billing questions and / or general issues, even with some technical situations that don't involve a long time or escalation to an administrator since it'll be more appropriate to open a support ticket for time-consuming issues and have the entire correspondence in a single place. We have telephone numbers in the US, the UK and Australia, so you will be able to call the one you prefer and talk to one of our representatives.

Phone Support in Semi-dedicated Hosting

Every time you need additional information for the Linux semi-dedicated hosting that we offer, you have the option to call one of the three support lines that we have across the globe - in the United States, the United Kingdom and Australia. Thus, you can check ahead of time if our services will be appropriate for your websites. In case you are already our customer and you own a semi-dedicated account, you are able to contact us on the phone for 14 hours every day about any billing or common issues. For entirely tech matters you'll have to employ our ticketing system and get in touch with our tech support as someproblems just require extra time to be taken care of, but we can assist you on the phone with various minor tech problems as well, saving you the time and efforts.