If you ever face a problem with your website and are incapable of fixing it on your own, ask the respective web hosting provider’s client service team to help you bring the site back online. A quick resolution would be the perfect scenario, but lots of companies answer within 24 hours or even more, all the more so if you’re dealing with a reseller. Even if your problem can be solved swiftly, your site may not function satisfactorily or it may not be reachable at all for a lengthy period, so you may lose prospective customers because it’s quite unlikely that anybody will be happy to go back to an inoperative website. Therefore, you have to make sure not only that you can reach your hosting provider, but also that they can reply and assist you in a timely manner. If a software app update does not proceed smoothly or you delete something mistakenly, for instance, the website must be fixed quickly so as to prevent elongated inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reply time for any helpdesk ticket that you submit or any e-mail that you write is only sixty minutes, even in case you contact us on weekends and official holidays. Whatever the essence of your inquiry or issue may be, we’ll lend you a hand straight away and will give you the necessary info to sort out any problem with your websites. The actual reaction time commonly does not surpass 15 to 20 minutes, which suggests that you can forget about waiting for hours and hours to get a problem fixed or what’s even worse – waiting around a whole day only to obtain an answer that more information is required whilst nothing is fixed. We’ll assist you in a timely manner solely because we realize precisely how valuable time can be in the dynamic electronic realm. The 60-minute response guarantee is valid for any billing or technical inquiry that you may have regarding our Linux cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer service staff members will be at your disposal all the time and they will answer any trouble ticket that you open through our web hosting Control Panel within no more than one hour. The ticket response time is guaranteed irrespective of whether you have a general enquiry associated with your semi-dedicated server or you stumble upon a problem and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you out, as we’re available 24 hours a day to tackle any technical, general or billing issue. In case you contact us about anything that’s within our capabilities, we’ll sort it out before we get back to you, so you will not have to wait for hours or days while the problem remains. In case there’s something that you need to do on your end, we’ll supply you with the necessary details – what possible solutions to try out, what actions to take, etc.