A ticketing system is the most widespread means of communication that hosting providers offer to their customers. It’s usually part of the billing account and is the easiest way to handle an issue that takes a certain period of time to investigate or that has to be escalated to a sysadmin. In this way, all comments provided by either party will be stored in one and the same place in case someone else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not part of the web hosting Control Panel, which goes to say that you’ll need to log in and out of at least 2 accounts to execute some operation or to get in touch with the company’s help desk team. If you desire to manage a number of domains and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. Moreover, it may take a substantial amount of time for the provider to answer your ticket.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud hosting include an integrated ticketing system, which is included in our custom-created Hepsia Control Panel. As opposed to other similar tools, Hepsia allows you to manage everything connected with the web hosting service itself in the exact same place – payments, files, emails, support tickets, etc., eliminating the necessity to sign in and out of different systems. If you’ve got any pre-sales or technical questions or any difficulties, you can post a ticket with a few mouse clicks without having to sign out of your hosting Control Panel. During the process, you can select a category and our system will present you with a number of articles, which will supply you with additional info and which may help you resolve any specific problem even before you send a ticket. We guarantee a ticket response time of maximum 60 minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting, so you won’t require a different support platform to get in touch with our customer support staff – you can do this on the spot as soon as you encounter an issue. Posting a new ticket requires a few clicks and finding an older one is just as easy. Using our smart search option, you can swiftly track down any ticket that you’ve sent in the past. You can open a ticket at any point in time since our client care team representatives are at your service 24-7-365 and respond in less than an hour, although it seldom takes this much to obtain a response. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about needing to log in and out of 2 or more platforms to fix a simple issue.