The support that you'll receive from your cloud hosting supplier is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have some technical problem with a current account. Timely and correct information about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from an actual website hosting provider and not from some reseller. If you acquire a hosting account via a company that does not own its servers and it can't access them right away, it's likely that you'll wait for a couple of days in order to receive a response to any kind of query, thus your sites may stay offline for ages. In contrast, a provider which offers different means of communication and has a technical support crew available at any time will assist you to right away and help you decrease or entirely avoid any downtime and potential losses.

24/7 Customer Support in Cloud Hosting

We provide you with 24/7 customer, billing and technical support for all of our Linux cloud hosting. Even if you are not our client yet and you have some questions, we can help you in a timely manner and provide the needed information, to give you the choice to make the best decision when you buy a new website hosting account. We're available at any time, including holidays and weekends, and we provide numerous ways of communication to contact us - phone, live chat, emails and support tickets. For your convenience, we now have several phone numbers globally, thus you'll be able to call the one which is closer to you. The max response time for the emails and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, so you can forget all about waiting for a few days to get support for any task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to test our support services even before you buy a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and general questions. Our representatives will assist you to select the right plan or offer you info about our servers, so as to verify if the system requirements for your web sites are met. If you're a current client, you also have the option to contact us through e-mail or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We warrant that every time you employ these 2 ways of correspondence, you'll get a reply within less than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the hosting services of other service providers, even large ones, you can compare the reply time considering that it ordinarily takes an entire day for them to handle a ticket.

24/7 Customer Support in Dedicated Hosting

When you aquire a dedicated server through us, you will be able to contact us anytime using various channels and the maximum time that you'll need to wait for an answer is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it's a holiday or a weekend and we will support you with anything relevant to the applications which are pre-installed on your server. To contact us about a technical matter, you'll be able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail. If you have any basic questions or you'd like to find out about our hosting services before you order, you can also use our live chat or you can call one of the local numbers that we have in different countries around the world. In the event that you'd like to receive assistance with third-party software that you cannot install or manage efficiently, you'll be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.